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Cordless Skype Dual Phone
User Guide
68
2.3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper
installation, configuration, operation and compatibility with the operating environment in which this product is to
function.
2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from
U.S. ROBOTICS or its authorised reseller) for any warranty claims to be authorised.
3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service
Centre within the applicable warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy of
original purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service
authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS
Service Centre, please see the U.S. ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS
Technical Support:
• Product Model Number
• Product Serial Number
• Dated Proof of Purchase
• CUSTOMER contact name & telephone number
• CUSTOMER Computer Operating System version
• U.S. ROBOTICS Installation CD-ROM
• U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre
determines the product or part has a malfunction or failure attributable directly to faulty workmanship and/or
materials; and the product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of
the dated Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with the
product or part with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return Material
Authorisation (RMA) and instructions for the return of the product to the authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised
U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS
Return Centre; to insure the product or assume the risk of loss or damage which may occur in transit; and to use
a shipping container equivalent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is