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TROUBLESHOOTING [62]
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Common Issues
For Terminal Adapter Features
Scenario Check to see if... Then try...
Your UIP1868P is
unable to connect to
the Internet.
The PWR LED on the UIP1868P is
off, or the power LED on your
modem is off.
1) Checking the power connection to the UIP1868P, or your modem.
The WAN LED on the UIP1868P is
off and/or the LAN LED on your
modem is off.
Making sure the cable between the UIP1868P and your modem is
1) Securely connected to the UIP1868P's WAN port.
2) Securely connected to your modem's LAN port
3) Free of any frays, loose connectors, or other visible defects
The UIP1868P doesn't have a valid
IP address. (Login to the UIP1868P
and check the WAN Status screen.)
1) Making sure the UIP1868P is configured for DHCP or PPPoE (if your ISP
uses DHCP or PPPoE).
OR
1) Making sure the first three parts of the UIP1868P's IP address match you
ISP's IP address and the fourth part is different
2) Making sure UIP1868P's subnet mask exactly matches the subnet mask of
you ISP.
OR
1) Making sure the UIP1868P's default gateway address is set to your ISP's
IP address.
TROUBLESHOOTING