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Troubleshooting
If your EXAI918 Integrated Telephone Answering Device is not performing to your expectations, please
try these simple steps. If you are still unable to resolve the problems, contact Uniden Customer Service
at (800) 297-1023, 8:00 a.m. to 5:00 p.m. Central, Monday through Friday.
33 EXAI918
Telephone Troubleshooting Chart
Problem Suggestion
Status light won’t come on when Handset is placed
in Base Unit.
• Make sure AC Adapter is plugged into the Base
Unit and wall outlet.
• Make sure Handset is properly seated in Base
Unit.
• Make sure that the charging contacts on the
Handset and Base Unit are clean.
Audio sounds weak and/or scratchy.
• Make sure that the Base Unit antenna is fully vertical.
• Move the Handset and/or Base Unit to different
locations and try again.
• Press
C to select another channel.
Can’t make or receive calls.
• Check both ends of the Base Unit telephone line
cord.
• Make sure the AC Adapter is plugged into the
Base Unit and wall outlet.
• Disconnect the AC Adapter for a few minutes,
and then reconnect it.
Handset doesn’t ring or receive a page.
• Nickel-Cadmium battery pack may be weak.
Charge the battery on the Base Unit for 15–20
hours.
• Rotate the Base Unit antenna fully vertical.
• The Handset may be too far away from the Base
Unit.
• Place the Base Unit away from noise sources.
• The Digital Security Code may be erased. Set the
Digital Code. (See page 15.)
Base Unit doesn’t ring.
• Set the Base Ringer Switch to
on
.
Status light keeps blinking.
• Check for new Caller ID Names/Numbers
O:\EXAI918\exai918 converted.vp
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