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The Grand Tour
Overview
2 Stratagy ES User Guide 01/03
Overview
Stratagy ES manages multiple voice processing functions simultaneously 24-hours-a-
day, seven-days-a-week. Your mailbox is always available for callers to leave private
voice or fax (optional feature) messages. In addition, you can update your greeting at
your convenience or send and receive messages from any touchtone telephone.
Callers control their own progress through the system. They no longer have to wait for
a person to answer the telephone. If your extension is busy or you do not answer,
callers can transfer to an operator, call another extension, or record a private, detailed
message.
A representative in your company is assigned as the System Administrator for the
system. The System Administrator is responsible for system maintenance that
includes configuring your mailbox to suit your needs.
The configuration affects how and which features you can access. Whenever possible,
this guide provides information concerning feature exceptions and which features may
be configured to work differently.
You can access your mailbox from any tone-dialing telephone using your security
code. After you access Stratagy ES, you hear the number of messages you have in
your message folder(s), followed by a prompt from the Main Menu options (see
Figure 1). You can then:
• Listen to your messages
• Send or forward messages
• Reply to messages
• Manage your mailbox (e.g., change your greetings, create distribution lists, etc.)
• Listen to your e-mail messages
Note This feature is only available to users of Stratagy ES with Unified Messaging
(UM) and Text-to-Speech (TTS) capabilities. Check with your System
Administrator to find out if your system is configured for this feature.