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Inter-Tel
®
Model 8664/8665/8668 User Guide
LEARNING MORE
Q8. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I use
the Outgoing Call access code to call an outside number?
A8. Rather than use the Outgoing Call access code to obtain an outside line, you must dial
a Select Line Group number before you can use the star codes. For example, if your
system is using the default Select Line Group numbers, you would have to dial 92001
to access that line. Once you have dial tone, you can dial the star code and the num-
ber.
Q9. Why can’t I use ASR to enter my e-mail password?
A9. To prevent others from overhearing your password, you must enter it using the dial-
pad buttons on your endpoint. See page 95 for additional information about entering
your e-mail password if E-Mail Reader is enabled for your mailbox.
Q10. If my e-mail password expires for my e-mail client and I have to change it, do I also
have to update it for my mailbox?
A10. Yes. Whenever you change your e-mail password, you will be prompted to update it
for E-Mail Reader. See page 95 for additional information about entering your e-mail
password.
Q11. Why don’t I have e-mail and fax messages in my mailbox?
A11. If your mailbox is the standard voice mailbox (see page 20), you will not receive e-
mail and fax messages in your mailbox. To receive these types of messages, E-Mail
Reader must be enabled for your mailbox. Check with your voice mail administrator
to see if E-Mail Reader is enabled for your mailbox.
Q12. Why do I get the wrong response when I try to complete a task by saying a command?
A12. Several things affect the system’s response to voice commands. One reason the sys-
tem may not be responding to voice commands is that Automatic Speech Recognition
(ASR) may not be enabled on your system. If your system’s voice prompts do not
include the option to “say” a command, then ASR is not enabled. See page 23 for
additional guidelines for using ASR.
Q13. Why can’t I use the Agent Help or Record-a-Call features?
A13. If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your endpoint is configured to use P2P audio, consult your system administra-
tor.
Q14. Are accessories available for the Model 8664, 8665, and 8668 endpoints?
A14. Yes, accessories such as belt clips, chargers, and headsets are available from the Inter-
Tel CommSource
®
division. Contact your local authorized Inter-Tel provider to order
accessories.