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Troubleshooting
31
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these simple
steps first .
Problem Solution
The CHARGE/IN USE
indicator won’t illuminate
when the handset is
placed on the base.
Make sure the AC adapter is plugged into the base and wall
outlet.
Make sure the handset is properly seated on the base.
Make sure the charging contacts on the handset are clean.
The audio sounds weak
and/or scratchy.
Move the handset and/or base to a different location away
from metal objects or appliances and try again.
Press CH in the Talk mode to help eliminate background
noise.
Make sure that the handset is not too far from the base.
Can’t make or receive
calls.
Check both ends of the telephone line cord.
Make sure the AC adapter is plugged into the base and wall
outlet.
Disconnect the AC adapter for a few minutes. Then reconnect it.
Make sure that the handset is not too far from the base.
The handset doesn’t ring
or receive a page.
The battery pack may be weak. Charge the battery for 24
hours.
The handset may be too far from the base unit.
Place the base unit away from appliances or metal objects.
Severe noise
interference.
Keep the handset away from microwave ovens, computers,
remote control toys, wireless microphones, alarm systems,
intercoms, room monitors, fluorescent lights, and electrical
appliances.
Move the base to another location or turn off the source of
interference.
The answering system
does not work.
Make sure the base unit is plugged in.
Make sure the answering system is turned on.
Cannot record any
messages.
Set the record time to either the one minute or four minute
option.
The memory may be full. Delete some or all of the saved
messages.
43-3856.FM Page 31 Saturday, February 28, 2004 6:45 PM