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the integrated speakers.
Far-end participants hear poor audio
Place the microphone farther from the person speaking. Speaking
too close to the microphone can cause poor audio quality.
I don't hear audio from others.
Ensure that the far-end audio is not muted.
Ensure that your volume is set to an audible level.
Ensure that your speaker cable is connected securely.
Reinstall your audio device using the installation CD provided by
the device's manufacturer, and then restart Polycom
Telepresence m100.
Online Help
My online help doesn't display correctly.
Ensure that your computer's web browser is configured to allow
active content. Refer to your browser's documentation for
information about how to adjust this setting.
Contacts
I have deleted the sample sites in my
Contacts list. How can i get them back?
1. From the main window, click Menu > Preferences > User
Profile.
2. In the Import Contacts section, click and go to
C:\Program Files\Polycom\Polycom Telepresence
m100\assets\samplesites.
3. Select PolycomSampleSites.xml.
4. Click Import.
5. Click Merge.
Related Topics
Collecting Diagnostic Information
Testing Audio Devices
If you need to report a problem, you may be asked to supply information about your system. The Sendlog Utility
automatically creates a zipped file containing information about the system and the Polycom Telepresence m100
log file. You can choose to save the file or email it directly from the Notification Log utility.
To collect Polycom Telepresence m100 Diagnostics:
1. From the main window, click Menu > Preferences > Statistics > Log.
2. Click Save Log.
3. Specify where you want to save the file.
Related Topics
Viewing Statistics
Preferences: Call Statistics
Preferences: Media Statistics
Preferences: Log Statistics