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Polycom Telepresence m100 Help Book
28
information.
My video preview window shows blue
video.
Ensure that the camera is not in use by another application.
Ensure that your camera cable is connected securely.
Restart Polycom Telepresence m100.
Reinstall your video device using the installation CD provided by
the device's manufacturer, and then restart Polycom
Telepresence m100.
My video preview window shows the
Polycom Telepresence m100 logo.
This is normal for systems that are configured to allow calls without
a camera. A logo is shown in place of local video when the camera
is not available.
If you have a camera connected to your computer, ensure that your
camera cable is connected securely.
My local video looks grainy.
To make sure you send the best quality video, try the following:
• Try turning on more lights in the room, and use natural or
incandescent lighting instead of fluorescent lights.
• Ensure that your camera is configured correctly. For more
information, see Choosing a Camera.
Call quality is not good on my laptop.
Ensure that your laptop is connected to a power source. Running
on battery power can reduce the laptop's performance.
Adjust your Windows power management setting to High
Performance (on Windows Vista) or Maximum Performance (on
Windows XP).
It takes a long time to display video
after the call starts.
Network problems can slow down the call connection. You may
want to try the call again later
Audio
My microphone is not listed in the
device selection list.
Reinstall your audio device using the installation CD provided by
the device's manufacturer, and then restart Polycom
Telepresence m100.
Others don't hear my audio.
Ensure that your audio is not muted. If your audio is muted, you
see on the screen and is highlighted on the toolbar.
Ensure your microphone cable is connected securely.
Reinstall your audio device using the installation CD provided by
the device's manufacturer, and then restart Polycom
Telepresence m100.
Verify your audio settings. To do this, click Menu, and then choose
Preferences > Audio. After you make a change, click Test Audio
Devices to test the audio devices.
Far-end participants hear an echo.
Reduce the volume on your system.
Place the microphone and speakers as far apart as possible.
Use earphones instead of speakers.
Use a headset instead of microphone and speakers.
If you use a laptop's integrated speakers with the laptop's
integrated microphone or with a webcam's microphone, the
structure of the laptop computer and the quality of the laptop
speakers may cause problems that the Windows echo canceller
cannot correct. Connect external speakers and use them instead of