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User Guide Polycom CX400 Cordless Phone
3 - 6
Audio
Symptom Problem Corrective Action
There is no audio on the
Polycom CX400 handset
earpiece.
Your Microsoft Office
Communication Server 2007
account may not be configured
correctly.
Contact your system administrator to
ensure your account is configured in
Enterprise Voice mode.
There is no audio on the
headset.
The headset is not properly
connected or turned on. Volume
may be set too low.
Ensure that the headset is properly
connected. Ensure that the headset
amplifier (if required for your headset) is
turned on and/or the volume is correctly
adjusted).
Pressing the Speakerphone key
has no effect. The sound still
comes out of the handset
earpiece.
The Audio settings in your
Microsoft Office Communicator
2007 client are not correct.
Adjust the audio settings in Microsoft
Office Communicator 2007 to ensure that
speaker audio is directed to your
computer’s speakers. For more
information, refer to Configuring Microsoft
Office Communicator 2007 for Polycom
CX400 Cordless Phone on page 1-9.
The handset does not ring when
a call arrives. The ringing sound
may actually be coming through
the handset's earpiece, but is too
quiet to hear easily.
Normally, ringing sounds are
directed to the computer’s
speakers, but the audio settings
in Microsoft Office
Communicator are not set
correctly.
Adjust the audio settings in Microsoft
Office Communicator 2007 to ensure that
speaker audio for general computer
sounds is directed to your computer’s
speakers. For more information, refer to
Configuring Microsoft Office
Communicator 2007 for Polycom CX400
Cordless Phone on page 1-9.
You can no longer hear general
PC sounds through your PC's
speakers. All computer sounds
now seem to be directed to the
handset’s earpiece
Normally, ringing sounds are
directed to the computer’s
speakers, but the audio settings
in Microsoft Office
Communicator are not set
correctly.
Adjust the audio settings in Microsoft
Office Communicator 2007 to ensure that
speaker audio for general computer
sounds is directed to your computer’s
speakers. For more information,
Configuring Microsoft Office
Communicator 2007 for Polycom CX400
Cordless Phone on page 1-9.