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Troubleshooting Your Polycom® CX400 Cordless Phone
3 - 3
Controls, Making and Receiving Calls
Symptom Problem Corrective Action
The Polycom CX400 handset
keys do not provide call control
as described in this guide.
Your Microsoft Office
Communicator 2007 client or
your Microsoft Office
Communications Server 2007
system may not be configured
properly.
Contact your system administrator to
ensure your account is configured in
Enterprise Voice mode.
Your computer’s USB port may
not be operating correctly.
Do the following steps:
• Plug your Polycom CX400 cordless
phone into another USB port that is
known to be working.
• Unplug your Polycom CX400 cordless
phone and reboot your computer.
Then reconnect your Polycom to a
USB port that is known to be working.
Your handset and cradle may not
be properly paired. In the
screenshot below, the handset is
not paired to the cradle.
Re-pair your handset and cradle. Refer to
Pairing the Polycom CX400 Handset and
Cradle on page 1-5.