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PN: 1725-36097-001_J.doc
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System Administration
Troubleshoot Error Codes
When an alarm is detected, the ERROR LED will light and the MCU’s
STATUS LEDs will display an alarm code.
If the error code refers to a Base Station problem, the
Base Stn LED will
indicate which Base Station has the problem. If more than one
Base Stn
LED is on, the error code refers to the lowest numbered Base Station
with an error. Use the
STEP button to select another Base Station to
display its error code.
For additional assistance in troubleshooting your system, please
contact the Polycom Customer Support Hotline at (800) 775-5330. The
hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain
time.
Troubleshoot Handset Features
If handset features are not working properly, disconnect the handset
from the MCU and plug a wired telephone into the port. The
telephone should be the same type as the emulated telephone. Refer
to the appropriate section of the LinkPlus Interface Guide for your PBX
type.
Test the features on the wired telephone.
• For analog MCUs, verify that feature access codes and switchhook
flash work correctly.
• For digital MCUs, verify that features are assigned to the correct
keys and are working properly. Refer to the document that covers
button mapping information for the brand of telephone system at
your location.
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