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Service 27
EN
General information
The time and date flash on the display. You must check the time and date after a short power fail-
ure. Confirm using OK.
Problems when faxing or printing
Faxes sent are of poor quality.
Change the resolution from
RESOL.: STANDARD to
RESOL.: FINE or RESOL.: PHOTO.
Change the contrast.
Clean the scanner and the document feed slot.
Test the device by making a copy of the document. If the
device is in order, the fax machine of the recipient is defec-
tive.
The device produces black lines when sending or printing. Clean the scanner and the document feed slot.
Copy is blank. Insert the documents face up into the document feeder.
Printing is interrupted. Paper or document jam, no paper or ink film. Follow the
instructions on the display and in the error report.
There could be a small pause after printing several pages.
The device continues printing automatically.
No printing Check if you have inserted clamped paper correctly. The
lever on the right hand side next to the paper feeder must
be folded backwards.
Documents are not properly fed. Clean the scanner and the document feed slot.
Problems with the connection
The device rings once, remains silent for a short while and
starts ringing again.
This is absolutely normal. The fax switch checks the call af-
ter the first ring. If it is a voice call, the device continues to
ring.
No dial tone Check the installation of the device. Connect the telephone
cable to the socket marked LINE. Insert the telephone plug
into your telephone connection socket.
Fax transmissions are constantly interrupted. Try to send the fax manually: Press ß and dial the number.
If the recipient is using an answering machine, wait until
you hear a whistling tone. Press START.
It is possible that the recipient's machine is not ready to re-
ceive.
You hear a whistling tone or silence in the handset. The call is a fax: Press START on the device. In addition,
press *5 on the telephone. Hang up.
No fax reception or a short fax audio signal as message on
the answering machine
Using function 51, set the number of rings for the fax
switch to 4 and the total number or the number of rings for
the answering machine (model dependent) to 5 (see Page
19).
You cannot simultaneously use the answering machine fa-
cility of your telephone service provider (= voice-mail box)
and receive faxes on your devices(see page 21).