Filter
Top Products
For assistance, please call: 1-800-211-PANA(7262)
67
Troubleshooting
Useful Information
Answering System
You cannot make long
distance calls.
• Please make sure you have long distance
service.
• Check if Caller IQ is on. Turn Caller IQ off
(p. 70).
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her Caller
ID information (p. 27).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
The handset cannot
automatically edit the Caller
List/incoming phone
numbers.
• The Caller ID number auto edit feature is
turned off. Turn it on (p. 31) and try again.
• You need to press [C] or [s] after editing the
number.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing
and in use.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 22) or listen to the new
messages (p. 51, 52, 55).
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 61).
• If “SP-phone” is displayed on the handset,
press [C] to switch to the headset.
Problem Cause & Remedy
The Answering System is on,
but incoming messages are
not recorded.
• The recording time is set to “Greeting only”.
Select “1 minute”, “2 minutes” or “3 minutes”
(p. 20).
• Memory is full. Erase unnecessary messages
(p. 54).
Problem Cause & Remedy