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If the Following Appear on Your Display...
Troubleshooting
If the handset display shows error messages, see “If the Following Appear on
Your Display...” (p. 92–94) for the Cause & Remedy.
Telephone System
Display message Cause & Remedy
Wrong handset
Refer to manual
• The accessory handset for this base unit is
KX-TGA650. To order, see page 3. Your handset is
not for this base unit. Your handset is for KX-TG5200/
KX-TG5202/KX-TG5210/KX-TG5212/KX-TG5230/
KX-TG5240/KX-TG5243/KX-FPG391 base unit.
Problem Cause & Remedy
“No link to base.
Move closer to
base and try
again.” is displayed and an
alarm tone sounds.
• The handset has lost communication with the
base unit. Walk closer to the base unit, and try
again.
•
Confirm the base unit’s AC adaptor is plugged in.
• Raise the base unit antennas.
• The handset’s registration may have been
canceled. Re-register the handset (p. 90, 91).
Static, sound cuts in/out, fades.
Interference from other
electrical units.
• Move the handset and base unit away from
other electrical appliances (p. 6).
• Walk closer to the base unit.
• Raise the base unit antennas.
• Turn on the Clarity Booster feature (p. 36).
•
If the unit is connected to a telephone line with
DSL service, you may hear noise from the
receiver or speaker during conversations. We
recommend connecting a noise filter (contact
your DSL service provider) to the telephone line
between the base unit and the telephone line
jack.
The base unit/handset does
not ring.
• The ringer volume is turned off. Set to high,
medium, or low (p. 24, 25).
• If more than 1 other user is using the handset
and/or base unit, the handset/base unit may
not ring. Users will hear incoming call tones
(p. 68) during a call or in room monitor mode.
The handset display is blank. • If the handset display is blank, fully charge the
battery (p. 16).
TG6500.book Page 94 Friday, June 25, 2004 6:56 PM