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Caller ID
Problem Cause & solution
The handset does not
display the caller’s name
and/or phone number.
L You have not subscribed to Caller ID service. Contact
your telephone company to subscribe.
L If your unit is connected to any additional telephone
equipment such as a Caller ID box or wireless
telephone jack, disconnect the unit from the equipment
and plug the unit directly into the wall jack.
L If your unit is connected to a telephone line with DSL
service, we recommend connecting a noise filter
between the base unit and the telephone line jack.
Contact your DSL provider for details.
L The name display service may not be available in some
areas. Contact your telephone company for details.
L Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
L The caller requested not to send caller information
(page 32).
L If a call is being transferred to you, the caller information
will not be displayed.
L Generally caller information is displayed from the 2nd
ring.
The handset or base unit
does not announce the
displayed caller names.
L The handset or base unit’s ringer volume is turned off.
Adjust it (page 26, 49).
L The Talking Caller ID feature is turned off. Turn it on
(page 55, 58).
L Caller names will usually be announced after the 2nd
ring.
L The ring count for the answering system is set to “2” or
“Toll saver”. Select a different setting (page 68).
The handset or base unit
does not announce the
displayed caller’s name
correctly.
L Name pronunciation may vary. This feature may not
pronounce all names correctly.
L The handset or base unit will announce each letter of
abbreviations, such as “Co.” and “Inc.”.
L Caller ID supports a name of up to 15 letters. If the
caller’s name has more than 15 letters, the name will
not be announced correctly.
The caller list/incoming
phone numbers are not
edited automatically.
L The Caller ID number auto edit feature is turned off.
Turn it on and try again (page 55).
L You need to call back the edited number to activate
Caller ID number auto edit.
I cannot dial the phone
number edited in the
caller list.
L The phone number you dialed might have an incorrect
edited pattern (for example, the long distance “1” or the
area code is missing). Edit the phone number with
another pattern (page 35).
TG5571_5576.book Page 79 Friday, June 10, 2005 6:46 PM