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Useful InformationAnswering System
Preparation
77
Troubleshooting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
You cannot make an intercom/
outside call.
• Your handset is in remote operation mode
(p. 60). Exit by pressing [OFF].
• The handset you called is too far from the
base unit.
You cannot redial. • If the last number dialed was more than 48
digits long, the number will not be redialed
correctly.
• The [REDIAL/PAUSE] button on the base
unit functions as either redial or pause. It will
redial the last number dialed if pressed
before dialing any digits (p. 30). If another
number has been dialed first, it will operate
as a pause button (p. 50).
You cannot make long
distance calls.
• Please make sure you have long distance
service.
• Check if Caller IQ feature is turned on. Turn
Caller IQ feature off (p. 82).
The handset does not display
the caller’s name and/or
phone number.
• You have not subscribed to Caller ID service.
Contact your telephone company to
subscribe.
• If your unit is connected to any additional
telephone equipment such as Caller ID box
or wireless telephone jack, disconnect the
unit from the equipment and plug the unit
directly into the wall jack.
• If the unit is connected to a telephone line
with DSL service, the unit may not display
caller’s name and/or phone number properly.
We recommend connecting a noise filter
(contact your DSL service provider) to the
telephone line between the unit and the
telephone line jack.
• The name display service may not be
available in some areas. Contact your
telephone company for details.
• Other telephone equipment may be
interfering with this unit. Disconnect the other
equipment and try again.
• The caller requested not to send caller
information (p. 32).
• If a call is being transferred to you, the caller
information will not be displayed.
• Generally caller information is displayed from
the 2nd ring.
Problem Cause & Remedy