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Troubleshooting
If the handset display shows error messages, see “If the Following Appear on
Your Display...” (p. 75) for the Cause & Remedy.
Telephone System
Problem Cause & Remedy
“No link to base.
Move closer to
base and try
again.” is displayed and an
alarm tone sounds.
• The handset has lost communication with the
base unit. Walk closer to the base unit, and
try again.
• Confirm the base unit’s AC adaptor is
plugged in.
• Raise the base unit antennas.
• If the above remedies do not solve the
problem, the handset may have lost
communication with the base unit. Register
the handset again (p. 55).
Static, sound cuts in/out,
fades. Interference from other
electrical units.
• Move the handset and base unit away from
other electrical appliances (p. 3).
• Walk closer to the base unit.
• Raise the base unit antennas.
• Turn on the Clarity Booster feature (p. 29).
• If the unit is connected to a telephone line
with DSL service, you may hear noise from
the receiver or speaker during conversations.
We recommend connecting a noise filter
(contact your DSL service provider) to the
telephone line between the unit and the
telephone line jack.
The base unit and/or handset
does not ring.
• The ringer volume is turned off. Set to high,
medium, or low (p. 19, 20).
The handset display is blank. • If the handset display is blank, fully charge
the battery (p. 12).
You cannot program any
function items.
• Programming is not possible while the
handset and/or base unit is being used.
• Do not pause for over 60 seconds while
programming.
• Walk closer to the base unit.
• While another user is listening to messages
or the Answering System is handling a call,
you cannot program. Try again later.
While programming or
searching, the handset or
base unit starts to ring and the
program/search stops.
• A call is coming in. To answer the call, press
[
C], [s] or [SP-PHONE]. Start again from
the beginning after hanging up.