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Troubleshooting
70
The handset display is blank. • If the handset display is blank, fully charge
the battery (p. 1 2 ).
You cannot program any
function items.
• Programming is not possible while the
handset and/or base unit is being used.
• Do not pause for over 60 seconds while
programming.
• Walk closer to the base unit.
While programming or
searching, the handset or
base unit starts to ring and the
program/search stops.
• A call is coming in. To answer the call, press
[C], [s] or [SP-PHONE]. Start again from
the beginning after hanging up.
You cannot make an intercom/
outside call.
• If more than one other user is using the
handset and/or base unit, you may not be
able to make a call. Try again later.
• The handset you called is too far from the
base unit.
You cannot redial. • If the last number dialed was more than 48
digits long, the number will not be redialed
correctly.
• The [REDIAL/PAUSE] button on the base
unit functions as either redial or pause. It will
redial the last number dialed if pressed
before dialing any digits (p. 25). If another
number has been dialed first, it will operate
as a pause button (p. 55).
You cannot make long
distance calls.
• Please make sure you have long distance
service.
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
•
Other telephone equipment may be interfering
with your phone. Disconnect it and try agai n.
• Other electrical appliances connected to the
same outlet may be interfering with Call er ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 27).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Call er ID box or plug the
unit directly into the wall jack.
Problem Cause & Remedy
TG5230.fm Page 70 Wednesday, February 4, 2004 9:51 AM