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Troubleshooting
78
You cannot make an intercom/
outside call.
• Your handset is in remote operation mode
(p. 64). Exit by pressing [OFF].
• The handset you called is too far from the
base unit.
• If the handset or base unit is in use, you may
not be able to make a call. Try again later.
• If you are entering a phone number, or the
handset enters the Caller List, phone book,
redial list or one-touch dialer while the Talking
Keypad or Announcement is turned on, you
will not be able to make an outside call. To
make an outside call, return to the standby
mode.
You cannot redial. • If the last number dialed was more than
48 digits long, the number will not be redialed
correctly.
You cannot make long
distance calls.
• Please make sure you have long distance
service.
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her
Caller ID information (p. 35).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
• If the unit is connected to a telephone line
with DSL service, the unit may not display
caller’s name and/or phone number properly.
We recommend connecting a noise filter
(contact your DSL service provider) to the
telephone line between the base unit and the
telephone line jack.
Problem Cause & Remedy
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