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P0886634 Issue 1.0 FAX Installation Guide
Introduction to Norstar Voice Mail FAX
Norstar Voice Mail FAX provides Norstar Voice Mail with fax functionality. This
installation guide is intended for the installer of Norstar Voice Mail FAX and
describes how the FAX option should be installed and prepared for operation.
Norstar Voice Mail FAX can be installed on systems equipped with either a Media
Services Base Interface Card (BIC) or Digital Voice Cards (DVC)s. The procedures
for installing the Digital Fax Card (DFC) differs between the systems. Follow the
instruction on which system you have installed.
The installer is responsible for:
• installing the DFC
• connecting the DFC to the DVCs or BIC
• enabling the FAX software
FAX overview
The Norstar Voice Mail FAX software is factory installed on the Norstar
Applications Module (NAM). The FAX software must be enabled after the DFC is
installed.
The FAX option provides Norstar Voice Mail with the following features:
• Fax Mail – Faxes received from external fax machines are stored in personal
mailboxes
• Fax Answering – Faxes received from external fax machines are automatically
sent to a predefined fax extension
• Fax-on-demand – An external caller can request a fax to be sent to them from a
Fax-on-demand Mailbox
• Fax Overflow – When the office fax machine is unavailable for use, faxes can
be temporarily stored in a fax Overflow Mailbox and printed later
• Fax System Group Message (Fax Broadcast) – A Fax System Group Message
can be sent whenever you want to notify a special group, by way of a fax, of a
pending event or company notice
To print fax documents from a Fax Overflow Mailbox, the fax machine must be
connected to the same Norstar system as the NAM. To print a fax document from a
Personal Mailbox, the fax machine does not need to be connected to a Norstar
system. A fax machine may also be required for loading fax documents in a Fax-
on-demand Mailbox.
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