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Troubleshooting
Page 54 Mitel
®
8568 Telephone User Guide – Issue 1, November 2009
Troubleshooting Tips
The following table includes troubleshooting tips for telephone and system features.
NOTE
You can often correct problems that you may be experiencing by resetting the
telephone to the default settings. See “Resetting the Telephone to the Default
Settings” on page 17.
Problem Possible Solution
The telephone is not working
properly.
Contact your system administrator.
I cannot use one or more of the
features described in this guide.
The feature may not be enabled. Contact your system
administrator for more information.
I cannot program System Speed-Dial
numbers.
Your system administrator programs System Speed
Dial numbers.
I cannot change the time and date on
the telephone display.
Your system administrator programs the time and date.
Contact your system administrator if you notice that the
date and time are incorrect.
I am experiencing audio problems on
my telephone such as echo, distorted
sound, or choppiness.
Contact your system administrator if you are having
audio problems.
The name on the display is incorrect. Your system administrator assigns display names.
I cannot use the local phone
company star codes (for example,
*82, *69) when I press the Outgoing
button or use the Outgoing Call
access code (8 is the default code)
when calling an external number.
Rather than pressing the Outgoing button or 8 to
access an outside line, you must dial a Select Line
Group number before you can use the star codes. For
example, if your system is using the default Select Line
Group numbers, dial 92001 to access that line. After
you have dial tone, you can dial the star code and the
number.
I cannot use the Agent Help or
Record-a-Call features.
Contact your system administrator.
I cannot program a Station Speed-
Dial number to the button I want.
Before assigning the speed-dial number to a
programmable button, you must store the number with
either a Station or System Speed-Dial code.
When I try to use the Personal Call
Routing Handoff feature (388), the
display shows NO CALL TO
HANDOFF.
The NO CALL TO HANDOFF display indicates that the
call cannot be handed off from your mobile phone to
your desk phone because one of the following may
have occurred:
• You tried to use the handoff feature on a call that
has not been routed by Personal Call Routing.
• You entered the handoff feature code at the exact
time the other party on the call disconnected.
• The call on your mobile phone was terminated for
some reason.