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Hunt Groups
Page 52 Mitel
®
8568 Telephone User Guide – Issue 1, November 2009
Hunt Group Supervisor Features
The following features can be used by hunt group supervisors only.
Accepting or Rejecting Agent Help Calls
Supervisors can accept or reject Agent Help calls.
To accept an Agent Help request:
Answer as usual. Your microphone is automatically muted.
To reject an Agent Help request:
Dial 376. AGENT HELP REJECTED appears.
Monitoring Calls
You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. Station Monitor stops if the hunt group member terminates,
transfers, or transfers the call. You can barge-in or “steal” monitored calls, as described in the
following sections. You can also record the call. See “Using Record-A-Call” on page 37 for more
information about recording calls.
To use Station Monitor:
Dial 321, and then enter the extension number. MONITORING EXT <number> appears.
Monitored hunt group members may hear an “activation tone” when the feature is
activated.
Using Barge-in
While monitoring a hunt group call, you can use Barge-in to join the call.
To barge-in to a hunt-group call:
Dial 386. BARGE-IN PROGRESS appears.
Stealing Hunt Group Calls
While monitoring a hunt group call, you can “steal” the call from the hunt group member, which
disconnects the call from the agent and transfers the call to your extension.
To steal a hunt group call:
Dial 387. CALL STOLEN FROM EXT <number> appears.