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10
Speech Auto
Attendant
The Speech Auto Attendant (SAA) is a speech-enabled application that allows users to
place calls to people quickly and efficiently by speaking their names. In addition to
placing calls by name, users can say a department name or telephone number. An online
tutorial introduces users to the system features, and voice-based help is available to
answer questions.
The SAA has the ability to store four numbers per person and provides the configurable
option for the user to select which phone number will be called.
The Speech Auto Attendant also supports up to 15 departments and allows callers to
listen to all the department names upon speaking the “department” command.
The SAA provides the ability to determine and optionally playback the current presence
state of the matched person prior to transferring the caller.
The SAA can be installed along with NuPoint Unified Messenger or as a standalone
application, without any of the voice mail features included in the NuPoint Unified
Messenger product.
NuPoint Unified Messenger Optional Software Feature Descriptions (continued)
Feature Description
Page 4 of 4