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Troubleshooting
Problem Solution
A feature doesn’t work as
noted in this guide.
1 Reread the procedure and try again.
2 For many features you must lift the handset before you can use
the feature.
3 Check with your system manager to be sure this feature is
administered on your voice terminal.
4 You may have an older version of System 75; thus, some
features may operate differently from the procedures described
in this guide. Check the section below on “System 75 Version
Notes” for ways in which these features work differently.
There are no feature access
codes written in the appro-
priate blanks in this guide.
See your system manager for a list of feature access codes for fea-
tures assigned to your voice terminal.
Then, write the codes in this guide.
There’s no dial tone. 1 Check with your system manager to be sure your voice
terminal is administered correctly.
2 Make sure the handset and line cords at your voice terminal are
securely connected at both ends.
3 Press . If the green light next to does not go on or
flashes rather than goes on steadily, the voice terminal is not
communicating with the DEFINITY switch or with System 75.
4 Find a working voice terminal of the same type as your own.
Unplug this voice terminal from its modular wall jack. Plug
your voice terminal into that jack and check if it gets dial tone.
5 If your voice terminal still does not work, plug the working
voice terminal (of the same type) into your modular wall jack.
If the working voice terminal has dial tone, your own voice
terminal is faulty. See your system manager.
Problem Solution
Test
Test