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Octel Unified Messenger Concepts & Planning Guide
GL-6 101-1620-005
subscriber
A Microsoft Exchange user whose profile is enabled for voice messaging. A subscriber can use
both the telephone user interface and the graphical user interface of Octel Unified Messenger.
switch
See PBX.
telephone user interface (TUI)
An interface through which callers and subscribers can access the Octel Unified Messenger system
via the telephone. The telephone user interface is an automated attendant and voice messaging
system that controls call handling. It greets incoming callers and instructs them on how to proceed.
text-to-speech (TTS)
The conversion of text into speech (speech synthesis). Using text-to-speech, Octel Unified
Messenger subscribers can listen to their e-mail messages over the telephone.
tracing server
A separate server that records operational information about activity in the voice mail domain.
tracing system
A system that captures information related to the operation of voice servers, for both diagnostic and
reporting purposes. The tracing system maintains connections with all voice servers in the voice
mail domain and receives notification of events from each of them. These events are written to two
storage areas: the Operation History and the transaction databases. An administrator can generate
reports summarizing voice mail activity using the Reporting Tool.
transaction database
A storage area where voice messaging events happening in the voice mail domain are written. It is
a permanent database containing summary information that is used by the Reporting Tool.
TTS
See text-to-speech.
TUI
See telephone user interface.
unified mailbox
An Octel Unified Messenger subscriber mailbox, where all voice, fax, telephone answering
messages, e-mail, and data messages (including documents and forms) are stored. Messages can be
viewed, listened to, or retrieved using the telephone or PC.
Visual Voice Editor
An administration tool that allows the recording of customized prompts used by Octel Unified
Messenger. The tool allows recording using multimedia or the telephone user interface. When
modifying a prompt, the user is presented with a graphical rendering of the sound, which allows
precise editing of the audio data.
Voice Mail User Administration Extension
An administration tool that adds voice mail administration capabilities to Microsoft Exchange
Server Administrator. An administrator can enable maiboxes for voice mail and maintain voice
mail information for each Octel Unified Messenger subscriber.