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Glossary
101-1620-005 GL-5
PBX integration
A method that establishes communication between the PBX and the voice mail system. The PBX
supplies information such as who is calling on internal calls, and the extension that the caller is
trying to reach.
PC client applications
A group of applications that enable subscribers and administrators to access Octel Unified
Messenger from their desktop PCs. PC client applications include Octel Unified Messenger Voice
Form, Octel Unified Messenger Voice Recorder, and Octel Unified Messenger Options.
PC user interface
An interface through which subscribers can access the Octel Unified Messenger system from their
PC.
peer e-mail server
The Microsoft Exchange server that acts as host e-mail server for an Octel Unified Messenger voice
server.
personal greeting
A personalized prompt that greets callers when they are transferred to a subscriber’s mailbox if the
extension is busy or not answered.
Please Hold prompt
A personalized prompt that informs callers of the extension they selected while they are transferred
to an extension.
port group
A group of ports allocated to a specific application, such as the PC client, the telephone user
interface, or OctelNet. Port groups are configured using the Voice Mail System Configuration
application.
Port Monitor
A diagnostic tool that provides a graphical user interface for checking and changing the status of
ports on a particular voice server.
Private Branch Exchange (PBX)
A telephone exchange local to a particular organization that uses, rather than provides, telephone
services. Also known as a switch.
prompt
A spoken greeting or instruction which directs callers whose calls have come through the
automated attendant.
Reporting Tool
A tool for generating reports for monitoring voice mail system usage, planning capacity and
tracking security. Once a report is generated, it can be viewed onscreen or printed for easy
reference. It can also be exported to many popular file formats or attached to a message sent via a
MAPI-enabled e-mail system.
Simplified Message Desk Interface (SMDI)
A protocol for sending PBX integration data, that does not require a caller to reenter the telephone
number if the extension is busy or not answered.