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Troubleshooting
User’s Guide 9–5
Microsoft
ActiveSync
cannot locate my
iPAQ Pocket PC
when
Isynchronize.
• Be sure the device is on.
• Be sure all cables are securely connected.
• Remove your iPAQ Pocket PC from the USB Desktop
Cradle/Charger or cable, power on the unit by pressing
the Power button, then put it back in the synchronization
cradle or connect it to the cable.
• Reset the device by using the stylus to lightly press the
Reset button on the back of the unit.
•Check Connection Settings in ActiveSync on your
personal computer to ensure the communications port
you are using is active.
I cannot open
e-mail in the
Inbox after I
restore using
Microsoft
ActiveSync.
It may be necessary to synchronize your iPAQ Pocket PC with
your computer again with Microsoft ActiveSync to link your
e-mail from your Pocket PC to your personal computer. For
more information, refer to the “Synchronizing with Your
Computer” section in Chapter 2.
I tried to
synchronize a
workbook and
the file is
unresolved in
Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting; therefore,
Microsoft ActiveSync cannot synchronize the file.
Problem Solution
293146-001HamrUG.book Page 5 Friday, April 11, 2003 2:08 PM