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SILENT MONITOR BY ACD GROUP
The Silent Monitor by ACD Group feature allows you to monitor other
agents in an ACD group during conversations.
To monitor other calls in an ACD group:
Action Results
1. Lift handset. You hear dial tone.
2. Dial the silent monitor by You hear dial tone.
ACD group registration
code ________.
3. Dial the ACD group number You hear service tone.
(fixed 3 digits) that you want
to monitor. Monitoring begins.
To cancel monitoring and return to normal status:
Action Results
• Hang up.