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•
Enter your password digits.
You will have full access to all supervisor functions regardless of
your choice.
•
IF you want to answer ACD calls for your group, press the Ys
(yes) Interactive button. ACD calls will be sent to you according
to the agent availability and your priority level. If you do not
want to be part of the answering group, press the No Interactive
button.
This display is the idle display. If you are accepting ACD calls,
they will only be sent to you while you are in the idle state.
•
The above display indicates you are now signed into Group 1, and
the group is in Dy (day) mode. To access the supervisor menu,
press the Mn (menu) Interactive button. To change the mode of
operation, press the Md (mode) Interactive button. To log out of
QuickQ, press the Lg (log) Interactive button.
4 Supervisor’s User Guide for the Scout Telephone
GCA70-345 QuickQ
Answer Call?
Ys No
Valid Password
Group 01 Dy
MnMdLg