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Contents
The Scout Telephone for Supervisors .............1
Description of the Display (Idle Display)...........2
Signing-in to QuickQ...........................3
Changing the Mode of Operation ................5
Recording Announcements......................6
Viewing Current Reports .......................9
Monitoring Agents............................10
Responding to Help...........................11
Receiving ACD Calls ..........................13
Placing Outgoing Calls ........................13
Transferring an ACD Call .....................14
Assigning an Account Code ....................14
Things to Remember ..........................15
Log-in Procedure .............................15
Responding to Request for Help ................16
Supervisor’s Menu............................17
Supervisor’s User Guide for the Scout Telephone i
QuickQ GCA70-345