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•
Press the Sn (scan) Interactive button to view another agent, or
press the Qt (quit) Interactive button to enter another agent’s ID.
•
To silently monitor an agent’s conversation, press the Se (select)
Interactive button. You will then be able to listen to the conversa
-
tion without the agent or the caller hearing you.
Indicates which agent’s conversation you are monitoring.
• Press Sn (scan) to have the system select another agent, or press
Qt (quit) to enter another agent’s ID. Press Qt (quit) twice to
return to the idle display.
Responding to Help
Note: You must be in the Idle state (see display below) to be
available to your agents for help.
Indicates Idle state with group 1 in the day mode.
Supervisor’s User Guide for the Scout Telephone 11
QuickQ GCA70-345
Mt Agnt 101
Sn Qt
Group 01 Dy
MnMdLg