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Things to Remember
•
If your display is blank, your telephone is either not logged-in, or
the QuickQ is suspended. Press the QuickQ button to resume.
•
The agent cannot log out if he or she is the last one in the group to
answer. To log out after answering last, the agent must change the
mode of operation to Night or Special and then log out.
•
If you choose to accept ACD calls, be sure to log out or press the
menu Interactive button to make your station busy when you
leave your desk or when you are unable to answer ACD calls.
Log-in Procedure
Supervisor’s User Guide for the Scout Telephone 15
QuickQ GCA70-345
Welcome Quick Q
Exit from QuickQ
Ys No
Log Procedure
InCnOt
Group Mode ?
Dy Nt Sp
Answer Call ?
Ys No
Group 1 : Dy
Mn Md Lg
Password:____
Rt Qt
Agent ID:
Rt Qt