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Transferring an ACD Call
•
When transferring a call, be aware that you are responsible for the
transferred call until the intended party answers the call.
• To transfer a call, press the T/C button.
• Announce the call to the intended party (paging may be helpful
for this).
• Press the Wp (wrap-up) interactive button to disconnect from that
call. Your display will enter the WRAP-UP mode.
•
If the transferred call is not answered, the call will automatically
recall to your telephone (regardless of your activity).
Assigning an Account Code
•
Account codes can be assigned to both incoming and outgoing
calls. Multiple account codes can be given to individual calls.
Please refer to the Agent’s User Guide for details on assigning
account codes.
14 Supervisor’s User Guide for the Scout Telephone
GCA70-345 QuickQ
Line Name Supp 901
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Line Name Supp 901
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