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Getting Started
Using Softkeys to Handle Calls
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 18
1
Conflx
or Conf Line
When you have an active call and a held call on your
phone, press this softkey to create a conference for
these calls. If you have multiple calls on hold, you will be
prompted to choose a held call by pressing the line
button. Also see Conf.
To end the conference for everyone, press or
hang up. To exit the conference and allow the other
callers to continue the call, press .
Dir or Directory To place a call from your local directory, press this
softkey. Use the navigation button to open a directory
and select a number. To dial a selected number, press
. To exit without dialing, press twice.
EditDial When using a Redial list or Call History List, press this
softkey to edit the selected number before placing a call.
For example, you may need to edit a misdialed number
or change the dialing prefix. Then press to place
the call.
Forward, Clr Fwd Press to forward all incoming calls. Then enter
an extension or phone number. Press to receive
calls normally.
End Call Press to end the active call.
Exit When viewing a menu on the screen, press this softkey
to return to the home screen.
Grpick
or Grpickup
Press to display a list of ringing calls. Use the navigation
button to select a call, and then press to answer
it. Also see Pickup.
Hold During a call, press this softkey to place the call on hold.
Ignore When the phone is ringing, press this softkey to divert
the call to the configured Call Forward No Answer
Number. Also see Dnd, -Dnd, Clr Dnd.
Lcr Returns the last called that was received on this phone.
Miss Displays the Missed Calls list. Use the navigation button
to select a call, and then press .
New Call After placing a call on hold, press this softkey to place a
new call.
Softkey Function
End Call
Join
Dial
Dial
Forward
Clr Fwd
Dial
Dial