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QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1
OL-8187-01
Appendix: Using Alternate Extensions and MWIs
Alternate Extensions
Step 3 On the Search Phone Systems page, check the check box to the left of the phone system that you want
to delete.
Step 4 Click Delete Selected.
Step 5 When prompted to confirm that you want to delete the phone system, click OK.
Step 6 If prompted to restart Cisco Unity Connection, in the Windows task bar, right-click the Cisco Unity
Connection icon and click Restart > Voice Processing Server Role.
Step 7 When prompted to confirm stopping the Voice Processing server role, click Yes.
Step 8 Log off Cisco Unity Connection Administration.
Appendix: Using Alternate Extensions and MWIs
Alternate Extensions
On the New Phone Number page for a user, you can assign up to nine alternate extensions for the user.
(The primary extension is the one that you assign to each user when the user is added to Cisco Unity
Connection.)
Reasons to Use Alternate Extensions
There are several reasons that you may want to specify alternate extensions for users. For example, if
you have more than one Cisco Unity Connection server that accesses a single, corporate-wide directory,
you may want to use alternate extensions to simplify addressing messages to users at the different
locations. With alternate extensions, the number that a user enters when addressing a message to
someone at another location can be the same number that the user dials when calling. You may also want
to use alternate extensions to:
• Handle multiple line appearances on user phones.
• Offer easy message access on direct calls from a cell phone, home phone, or phone at an alternate
work site (assuming that the phone number is passed along to Cisco Unity Connection from these
other phone systems). In addition, when such phones are used as alternate extensions, and are set to
forward to Cisco Unity Connection, callers can listen to the user greeting and leave messages for the
user just as they would when dialing the primary extension for the user.
• Enable URL-based extensions in Cisco Unity Connection for an integration with a SIP phone
system.
How Alternate Extensions Work
Before you set up alternate extensions, review the following list for information on how alternate
extensions work:
• Alternate extensions cannot exceed 30 characters in length. By default, each administrator-defined
alternate extension must be at least 3 characters in length, while user-defined alternate extensions
must be at least 10 characters.