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Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 53
Tips
• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has
been ringing for the longest time).
• If you choose GPickUp and enter a line number, your phone picks up the ringing call on that
particular line (if available).
• If you have multiple lines and want to pick up the call on a non-primary line, first press
(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,
page 57.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number. You can use a
speed-dial as the directed call park number and to monitor whether a directed call park number
is occupied or available.
Answer a call that is ringing
on another extension in your
group or in an associated
group
1. Choose Options > OPickUp.
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing
on a particular extension (line
number)
1. Choose Options > GPickUp.
2. Enter the line number with the call that you want to pick up. For
example, if the call that you want to pick up is ringing on line
12345, enter 12345.
If your phone supports auto-pickup, you are now connected to
the call.
3. If the call rings, press Answer to connect to the call.
If you want to... Then...