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Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a phone number (or extension) that others can use to call you. The
Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone
7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you
have, look at the right side of your phone screen. You have as many lines as you have directory
numbers and phone line icons: .
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Learn about a menu
item
Press , , or to display a feature menu.
Highlight a menu item, then press twice quickly.
Get help using Help Press . Choose Help from the main menu.
Icon Call State Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing. See the “Placing
a Call—Basic Options” section on page 25 for dialing options.
Connected call You are currently connected to the other party.
Ringing call An incoming call is ringing on one of your lines. See the “Answering a
Call” section on page 27 for details.
Call on hold You have put this call on hold.
Remote-in-use Another phone that shares your line has a connected call. See the “Using
a Shared Line” section on page 38 for details.
Authenticated
call
See the “Making and Receiving Secure Calls” section on page 41.
Encrypted call See the “Making and Receiving Secure Calls” section on page 41.
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