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Answering Machine problems Possible cause Solution
• Distorted outgoing message.
• Faint outgoing message.
• Noisy outgoing message.
The answering machine has a very
sensitive microphone. This picks up
any background noise. If you record
your outgoing message too quietly or
from too far away the sensitivity of the
microphone increases to compensate
and will pick up more background
noise.
Record your outgoing message at a
reasonable volume 20cm away from
the microphone in a quiet
environment.
• Back-up battery fails frequently. Frequent power failures will drain the
back-up battery.
Unplugging the base unit from the
power supply drains the back-up
battery.
Switching the mains supply off will
drain the back-up battery.
Leave the base unit plugged in, or
remove the back-up battery before
unplugging.
Remove the back-up battery before
switching the mains supply off.
• No call screening from the
base unit.
• Cannot hear messages when
played.
The volume is set too low.
VIP setting is ON.
The volume is set too low.
Increase the volume to a suitable level
using the volume control.
Switch VIP OFF.
Increase the volume to a suitable level
using the volume control.
HELP
• Will not record incoming
messages.
The answering machine is switched
off.
The answering machine is full.
Switch the answering machine on
manually or by remote control.
Delete some or all of your messages
manually or by remote control, to
make room for new messages.
• General problems. None of the answering machine
functions will operate while the
telephone is in use.
Ensure that the telephone is not in use
before operating the answering
machine.