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Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 240 5029 or a
local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
(Please note that we cannot take responsibility for
goods damaged in transit.) Please obtain and keep
proof of posting from the Post Office.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line. Your BT Elements has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With
different telephone types there is no guarantee of
ringing, even when the REN is less than 4.
Any additional handsets and chargers that you
register have a REN of 0.
Only use approved base mains power supply, item
code: 028771.
Only use approved charger mains power supply, item
code: 030989.
Only use approved batteries.
These products are available from the BT Elements
Helpline on 0870 605 8047.
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.
General information 69
Elements – New Style – Edition 4 – 31.08.06 – 7644
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com