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Elements – New Style – Edition 4 – 31.08.06 – 7644
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Possible problems with text messaging
Text messages cannot be sent and screen displays
Send Fail
• The base station power supply or telephone line cord might not be properly connected. Check
that the base station power supply is plugged into the mains socket and switched
on and that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 46-48 for instructions on how to
enter the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your
number the 1470 prefix presents your number for you.
Cannot receive text
• You will not be able to receive text messages until you have first sent a message. The first
message sent registers you with the text service.
• More than one text messaging product is plugged into the line. Remove other products.
• Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and that it is active. You can
check this by noting if your phone displays your caller’s number when you receive an incoming
call.
Help