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72 General information
BT Glide – Edition 07 – 20.01.06 – 7163
If you experience any problems, please call the Helpline on 0870 605 8047
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R&TTE Directive
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive (1999/5/EC).
In demonstration with the Essential
Requirement for efficient use of the radio
spectrum, the product complies with
EN301 406.
For a copy of the Declaration of Conformity
please contact the BT Glide Helpline on
0870 605 8047.
Guarantee
Your BT Glide is guaranteed for a period of
12 months from the date of purchase.
Subject to the terms listed below, the
guarantee will provide for the repair of, or
at BT’s or its agent’s discretion the option
to replace the BT Glide, or any component
thereof, (other than batteries), which is
identified as faulty or below standard, or as
a result of inferior workmanship of
materials. Products over 28 days old from
the date of purchase may be replaced with
a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its
agent as instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning it, please read the ‘Help’
section beginning on
page 66, or contact
the BT Glide Helpline on 0870 605 8047,
8am – 8pm, Monday to Saturday and
10am – 3pm on Sundays.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements for
connection to the telephone network. We
recommend that you contact BT’s approved
repair agent, Helpdesk Solutions on 08702
405029 or a local qualified repairer.
Returning your product
If the Helpline is unable to remedy your
problem they will ask you to return the
product. Where possible, pack the product
in its original packaging. Please remember
to include all parts, including the line cords,
power supply units and the original
batteries. Please note that we cannot take
responsibility for goods damaged in transit.
Please obtain and keep proof of posting
from the Post Office or other carrier.