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BT Glide – Edition 07 – 20.01.06 – 7163
If you experience any problems, please call the Helpline on 0870 605 8047
Many common problems are caused by the telephone and power cables being
incorrectly connected, or the power being switched off.
Please check that your BT Glide has been correctly set up, see
page 6, before
ringing the Helpline. Alternatively, you may also find a solution to your problem
in this section.
BT Glide Helpline 0870 605 8047
Lines open 8am – 8pm, Monday to Saturday and 10am – 3pm on Sundays.
No display
•
Check that the handset battery is charged. If necessary, replace the battery.
No connection between handset and base
•
You may be out of range of the base. Move closer.
Handset does not ring
•
Check that the battery is inserted correctly.
•
Is the icon displayed? The handset ringer has been switched off, see page 56
to switch back on.
Your caller cannot hear you
•
Secrecy is switched on. Press the Secrecy Off option button to speak to your
caller again.
Handset not registering
•
Check that the base is plugged into the mains power and switched on.
•
Check that the handset battery is fully charged and fitted correctly.
Forgotten your PIN number
•
Try entering the default PIN: 0000. If you have changed the number and
cannot remember it, contact the BT Glide Helpline on 0870 605 8047.