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Issue 3 January 2002
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Chapter 1: Basic Troubleshooting
Introduction
This chapter provides a basic troubleshooting chart that covers possible problems
that might be encountered with EC500 operation. Error conditions displayed on
your administrative terminal are also covered.
If users report that EC500 calls are not being received on their cell phones, first
see Chapter 2: What To Do When Users Cannot Receive EC500 Calls
, then refer
to the troubleshooting chart in this chapter.
For test procedures used to verify the connection to the cell phone, see Chapter 4,
“Installation and Administration Test” in the
EC500 Release 3 Installation and
Administration Guide
.
If performing the procedures described in both this chapter and Chapter 2 do not
resolve the problem, contact your Avaya technician for assistance.