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Issue 3 January 2002
vii
About This Document
Purpose
This guide describes suggested troubleshooting actions to resolve problems that
may occur during EC500 operation.
Intended Audience
The audience for this guide includes System Administrators, Software Specialists,
and Avaya technical personnel.
Reason for Reissue
This guide has been reissued to provide troubleshooting information for Release 3
of EC500.
How to Use This Document
This document is organized as follows:
Chapter 1, Basic Troubleshooting
- Provides a chart that covers the most
common problems users may experience due to interaction between EC500 and
their cellular service provider. The chart also provides suggested
actions/resolutions to correct each problem.
Chapter 2, What To Do When Users Cannot Receive EC500 Calls
- Provides
procedures for correcting situations which result in users not being able to receive
EC500 calls on their cell phones.