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Introduction
Issue 3 January 2002
1-5
The user hears a beep
while on a call originating
from the Avaya
Communications Server,
but is not able to use the
call waiting feature on the
cell phone to switch to
the other call.
Most likely the user is hearing
the tone provided by the
Avaya Communications
Server when call waiting is
enabled at the switch.
You have two possibilities:
1) communicate to the user
that when a call waiting
indication is heard, but the
user can’t switch the call, he
or she needs to hang up on
the first call in order to
receive the call, OR
2) disable call waiting at the
switch level and the regular
call waiting capability
provided by the Cellular
Service Provider then
handles the call waiting
feature.
The EC500 cell phone
call into the office switch
fails to provide the office
caller ID.
The
Cell Phone Number
field administered for the
EC500 XMOBILE station
does not have the required
entry.
Enter the full caller ID
number in the
Cell Phone
Number
field.
External trunks serving the
cell phone are using a
non-ISDN trunk.
Change the routing
administration to route over
an ISDN trunk.
The XMOBILE station is not
bridged to the user’s desk
phone.
Bridge the XMOBILE station
to the user’s desk phone.
The
Mapping Mode
field
administered for the EC500
XMOBILE station does not
contain
origination
or
both
.
Enter
origination
or
both
in the
Mapping Mode
field.
The external inbound call is
not entering into the switch
over an ISDN trunk.
Contact the ISDN Service
Provider to ensure that
inbound calls enter the
switch via an ISDN trunk.
The external inbound call
does not enter the switch on
which the EC500 Cell
Phone’s XMOBILE station is
administered.
Create an XMOBILE station
for the EC500 Cell Phone
with the proper mapping on
the switch that the call
enters.
Situation Possible Cause(s)
Suggested Action or
Resolution