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Chapter 1: Basic Troubleshooting
1-4
Issue 3 January 2002
The user reports that he
or she is missing calls at
the office number
because the cell phone
voice mail is picking up
the call instead.
(Continued...)
Both XMOBILEs are bridged
to the same line appearance
on the principal phone.
Check that the first
XMOBILE is bridged to the
first line appearance and the
second XMOBILE is bridged
to the second line
appearance.
The user reports that the
cell phone is not
receiving caller
identification numbers for
calls from the Avaya
Communications Server,
while the office number
that the cell phone is
bridged to does.
The Avaya Communications
Server has not been
administered properly for
sending 10-digit caller
identification numbers. Most
Service Providers require a
10-digit number.
Re-check both loopback
trunk screens to make sure
the
send calling
number
is set to
y
.
External trunks serving the
cell phone are using a
non-ISDN trunk.
Change the routing
administration to route over
an ISDN trunk.
The user reports that the
person being called is
receiving the incorrect
caller ID.
The Configuration Set screen
has the
Calling Number
Style
field set to
PBX
.
Change the
Calling
Number Style
field on the
Configuration Set screen to
network
.
There is an incorrect entry on
the ISDN public-unknown
numbering screen.
Verify that the entries on the
ISDN public-unknown
numbering screen are
correct.
The user reports that the
cell phone is receiving a
switch default caller
identification number for
calls from the Avaya
Communications Server.
The ISDN Service Provider
(SP) is replacing the caller
identification with a fixed
caller ID.
Escalate the issue to your
Telecom Manager who may
contact your ISDN SP to
request that this be fixed, or
find an alternate ISDN SP
that allows the caller
identification to pass.
The switch is blocking the
outgoing caller identification
and is passing a default caller
ID.
Change your switch
administration to allow caller
identification to go outside
the switch.
Situation Possible Cause(s)
Suggested Action or
Resolution