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Chapter 1: Basic Troubleshooting
1-2
Issue 3 January 2002
Figure 1-1.
Error Conditions in the Operation of EC500
Situation Possible Cause(s)
Suggested Action or
Resolution
Users cannot receive
EC500 calls on their cell
phones.
See the procedures in
Chapter 2: What To Do When
Users Cannot Receive
EC500 Calls for detailed
information on possible
sources of the problem.
See the procedures in
Chapter 2: What To Do
When Users Cannot
Receive EC500 Calls for
detailed instructions on
troubleshooting this
problem.
The user reports that all
calls go directly to the
cellular voice mail, but
the cell phone is ON and
working fine.
Both XMOBILE extensions
may be bridged to the same
line appearance on the
principal phone.
Make sure that both
XMOBILE extensions are
not bridged to the same line
appearance on the principal
phone.
When running the
list
command, XMOBILES
that you know are
administered do not
appear.
The cell phone number has
not been administered on the
Station screen, but in the
ARS tables instead.
Use the
list all
command or change the
Station screen
administration to include the
cell phone number.
The number (or number
plus*) used to match the cell
phone number includes the
dial prefix.
Don’t include the dial prefix.