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Chapter 1: Basic Troubleshooting
1-6
Issue 3 January 2002
The EC500 cell phone
call into the office switch
fails to provide the office
caller ID.
(Continued...)
The calling number is
manipulated on the inbound
trunk form.
Administer the EC500
XMOBILE station’s
Cell
Phone Number
field to
match the modified calling
number.
The Cellular Service Provider
does not send the calling
number.
Call the Cellular Service
Provider to allow the caller
ID to be sent.
Someone else happened to
be on a call at the same time
on the user’s desk phone and
on the same line appearance
as the originating EC500 Cell
Phone call.
Move the bridged line
appearance to a button
unlikely to be used by
another phone call.
The Avaya
Communications Server
does not allow a default
entry of extensions, that
is, instead of entering the
extension followed by the
# key, just entering #
alone.
The cell phone number is not
properly mapped.
See “The EC500 cell phone
call into the office switch
fails to provide the office
caller ID” above and on the
previous page.
An intercept tone is
received when
attempting to
Enable/Disable EC500
(that is, enter the Feature
Access Code, #, Station
Security Code, and #).
The user has used the Station
Security Code of the
XMOBILE extension and it is
different from that of the
principal.
The user must enter the
code of the principal
extension.
Situation Possible Cause(s)
Suggested Action or
Resolution