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2420/5420 Phone Page 7
15-601127 Issue 09a (16 July 2009)IP Office
The Telephone:
1. The Telephone
This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only
supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems.
1. Display, Call Appearance and Feature Buttons: Call Appearance keys enable you to handle multiple calls and the
display shows call information. Details on system features (allocated by your system administrator) can also be
displayed. See Call Appearance Keys and Overview of the Function Keys .
2. Message Lamp: The lamp is used as follows:
· On (Continuous): There are new messages in your voicemail mailbox, or another mailbox for which you have
been configured to receive "Message Waiting Indication".
· Flashing: The lamp can also be set to flash when the phone receives a call. See Ring Options .
3. Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens.
Also used to move the cursor during data entry.
4. MESSAGES: Access your mailbox.
5. Call Handling Buttons:
· HOLD: Red button used to place a call on hold.
· TRANSFER: Transfers a call to another phone.
· CONFERENCE: Sets up conference calls with more than one other person.
· DROP: Drops the current call or, if on a conference call, drops the last person to join the conference.
· REDIAL: Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending
on configuration via the Options menu.
6. Dial Pad: Standard 12-button pad for dialling phone numbers.
7. Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on which is currently in
use.
8. MUTE: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.
9. HEADSET: Switches from handset to headset. The light associated with this button turns on when the headset is
active.
10. SPEAKER: Access the speakerphone. The light associated with this button turns on when the speakerphone is
active. The handset is muted while the speaker or headset is in use.
11. EXIT: Returns you to the main call handling screen.
12. Softkeys : Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control
certain actions within the features. These keys correspond to the text prompts in the display screen immediately
above them.
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