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15-601127 Issue 09a (16 July 2009)IP Office
2. Basic Call Handling Features
2.1 Answering a Call
When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call
appearance.
To answer an incoming call:
Do one of the following:
· If you are not active on another call, answer the call using your handset, headset or speakerphone (see
Speakerphone ).
· If you are active on a call already, place the active call on hold (see Hold ), and then answer the incoming call.
· If the call appearance for the ringing call is not displayed on the current screen page, press EXIT to return to
the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding
call appearance button.
· If you are a member of a hunt group, you will see a blinking bell icon next to your group name, for example "Sales
". Press Sales to answer the call.
Note
· To redirect an incoming call, do not answer, press DROP to redirect the call to Forward On No Answer (if set) or
voicemail (if available).
To answer a call at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
· *30 to answer a call ringing anywhere.
· *31 to answer a call within your group.
· *32*201# to answer the call for a particular extension, in this example 201.
The default ring cadences are:
· Internal calls - single ring cadence.
· External calls - double ring cadence.
These can be changed by your system administrator.
Note
· If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you
have activated, such as voicemail or call forwarding, will come into effect.
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